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What is BPO?

Business Process Outsourcing (BPO) is a subset of outsourcing that involves contracting the operations and responsibilities for a particular business process to a third-party service provider. As a Business Process Outsourcing partner, Task Us provides customer experiences and back office operations for our clients.

What are the benefits of business process outsourcing?
  •  Saving time

As you can imagine, business process outsourcing can allow your organization to immediately free up more hours in the day. When you outsource repetitive tasks, the hours typically spent consistently on those activities can now be opened up for other things. What this can mean is that your knowledge workers in business operations, marketing and sales, or HR, can complete projects within an expedited timeline, or take on more responsibilities. Not to mention that employees who utilize their skills and have variety in their jobs tend to be more happy and fulfilled. Employee satisfaction leads to better productivity which can also result in greater workplace efficiency. 

  •  Saving money

One of the greatest benefits and main reasons for companies using business process outsourcing is the cost savings. Typically in business, a large portion of overhead cost is manpower, and the process for hiring, training, and on boarding can also be timely and expensive. But companies often find themselves in a catch-22: their current employees are stretched too thin to be their most productive, but there may not be quite enough work (or budget) to justify a new hire.

Business process outsourcing can be a great solution for any size company needing to allocate resources wisely when it comes to employees. Since the outsourced third party workers live and work in places where cost of living is typically much lower, their compensation generally reflects that. Since they are offsite, you also don`t need to be concerned with ensuring you have enough office space or materials, equipment, and resources for an on-location employee.

  • Flexibility and scalability

When companies are able to effectively use outsourcing and do more with less time and money, it can lead to better growth potential and flexibility in the overall business. When scaling a company, often leadership looks to hire new people as a way to bolster sales, business development, and customer support. But sometimes the move can be premature, or there is uncertainty about expenditures versus guaranteed revenue that can make robust hiring a financial risk.

Business process outsourcing can significantly reduce this risk, and allow for a company to ramp up activities quickly, or scale back as need be. BPO can be a great intermediary stepping stone for companies who want to scale fast, but want to be cautious about hiring full time employees. This flexibility that BPO offers can be extremely valuable for all types of companies, but especially those in the growth phase.

  • Time zone advantage

With scaling often comes the potential opportunity to enter new markets. But companies that have customers or business partners around the globe are often faced with one common problem: time zones. If your headquarters are in San Francisco, it can be difficult to expand to new markets, especially in far reaching places like Asia and Australia, when you don`t have employees on the clock 24 hours a day.

Instead of needing to open satellite offices abroad, business process outsourcing can allow you greater coverage of international working hours, since contracted workers typically live in countries that are ahead of US time zones.

This also allows for another key advantage: when workers are located in forward time zones, it can almost feel as if you have more hours in the day. For example, if you send a task request in the afternoon in your time zone, the task may even be completed at night while you`re still sleeping, meaning turnaround is less than one of your actual working days. Again, this can be a great opportunity for companies to expedite work and get more activities done in less time.

  • Better use of hours (focus on competencies)

When it comes to your full-time employees, you want to be utilizing their knowledge, experience, and skills as much as possible (it is why you hired them after all). But remember that statistic from before? On average your employees may be spending 41% of their time on repetitive digital tasks that can be automated or delegated out. 41% of time roughly translates to almost 16.5 hours a week (for a 40 hour work week)! With that much extra time, your employees can truly focus on their particular competencies, take on more responsibilities, or partake in training and up skilling in order to improve on the job quickly.

Greater productivity in knowledge areas translates to increased profitability and oftentimes a competitive work environment that attracts top talent. On the flip side, business process outsourcing also gives great opportunities to skilled workers in developing countries so that they may improve their own understanding and competencies in digital fields. When working with BPO providers like Invisible Technologies, they can receive competitive compensation and build their portfolios with companies they may not otherwise have access to.

  • Project-based manpower

There will be a time for almost every business when a short-term project needs additional manpower. Often, it is unlikely for a company to hire new team members for one project, unless they are contracted temp workers or outside consultants. But this approach can also be costly, and can take time with recruitment, selection, and on-boarding.

When the project only needs to capitalize on the main duties of your knowledge workers, but gets bogged down by menial tasks, it`s the perfect opportunity to utilize BPO. Business process outsourcing solutions often mean that you can set a specific timeline and workflow for your outsourced contractors on a project base. This way, executing a short-term project is as seamless as running your daily operations.

  • Compete with larger companies

Importantly for small and medium sized businesses, business process outsourcing services can give you a leg up on competitors. Especially when it comes to crowded markets with big players, BPO can allow SMBs to run as if they were larger, without the overhead of employee costs.

When saving resources, better utilizing your existing staff, having time zone advantage and flexibility, you are much more likely to be able to give enterprise businesses a run for their money. BPO can level the playing field and allow smaller companies to focus on important activities that before only enterprise businesses could, such as concierge customer service and account management.

Our way at GDP Consultants.

Let experts handle your back-office processes so you can focus on what you do best. Rather than get caught up in processes and workflows that are slowing your office down, turn to a business process outsourcing management company to help you overcome the obstacles you face."Do what you do best and outsource the rest." This quote attributed to famed management experts Tom Peters and Peter Ducker is the starting point for a business process outsourcing strategy. However, it`s a mistake to hand off a business process to a BPO provider to simply reap an immediate benefit of lower labor costs. That kind of short-sighted strategy is described in the industry as "your mess for less."

DATAMARK takes a different approach to BPO relationships with our clients. We see our role as a long-term strategic partner, here to provide expert analysis and reengineering capabilities to improve your business processes.

As your BPO provider, we will conduct a thorough business process analysis to identify pain points, wasteful steps and bottlenecks in the workflow. We will look for areas to apply industry-proven automation technologies and labor-saving enterprise content management platforms to transform inefficient paperwork processes to digital workflows that improve process accuracy, quality and security.